We are seeking a dynamic and experienced UCaaS Adoption & Retention Lead to drive growth and adoption of Zoom Phone.

Key Responsibilities:

• Develop and execute strategic campaigns to drive Zoom Phone adoption within accounts.

• Create and implement competitive displacement strategies to replace incumbent UCaaS solutions with Zoom Phone

• Partner with Account Executives to identify opportunities, develop account strategies, and drive complex sales cycles

• Design and execute targeted outreach campaigns to generate conversations and opportunities

• Provide product expertise and competitive positioning throughout the sales cycle

• Conduct technical and business value demonstrations highlighting Zoom Phone's advantages

• Navigate complex stakeholder environments to secure buy-in for migration to Zoom Phone

• Track and report on adoption metrics, pipeline development, and competitive displacement success

• Collaborate with Customer Success teams to ensure smooth implementation and adoption

Qualifications:

• Proven experience in UCaaS (Unified Communications as a Service) sales, preferably with direct Zoom Phone or competitive product experience

• Strong hunting skills with demonstrated success in new business development and competitive displacement

• Experience designing and executing multi-touch sales campaigns and strategic plays

• Ability to manage complex and competitive sales cycles with multiple stakeholders

• Excellent collaboration skills, particularly in working with Account Executives in an overlay specialist capacity

• Strong technical aptitude with the ability to articulate the business value of UCaaS solutions

• Experience with sales methodologies and CRM systems

• Outstanding communication and presentation skills

• Self-motivated with excellent organizational and time management abilities

• Bachelor's degree or equivalent experience

What You'll Bring:

• Deep understanding of the UCaaS competitive landscape and value propositions

• Proven track record of displacing incumbent communications solutions

• Experience working in a specialist overlay sales model

• Strategic approach to account planning and opportunity development

• Ability to build strong relationships with Account Executives and customers

• Results-oriented mindset with focus on driving measurable adoption metrics

Why This Role Matters:

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.