Waterpark Assistant Operations Manager

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Waterpark team as a Waterpark Assistant Operations Manager! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination. Contribute to our distinctive atmosphere and foster your personal and professional growth. An individual committed to creating exceptional guest experiences. Be appreciated for what you bring to the team. Learn and grow with a company that values its associates.

The Waterpark Assistant Operations Manager plays a critical leadership role in ensuring the safe, efficient, and guest-focused operation of the indoor waterpark, outdoor lagoon, and all aquatic attractions at OKANA Resort. As a key member of the waterpark leadership team, this individual works closely with Waterpark Managers to oversee daily operations, uphold safety and cleanliness standards, and deliver exceptional guest experiences. This is a highly visible, guest-facing role responsible for acting as the Manager on Duty (MOD) for the waterpark and aquatic facilities. The Assistant Operations Manager will support all aspects of operations including lifeguard supervision, staff development, guest service, maintenance coordination, and compliance with local regulations and Pyramid Global Hospitality (PGH) safety standards. This position requires strong leadership, operational expertise, and a passion for creating a fun and safe environment for families, groups, and all resort guests. As part of the Pyramid Global Hospitality family, the Assistant Waterpark Operations Manager is expected to embody our "people first" culture and contribute to a positive, team-driven workplace.

What you will be doing:

• Daily pre-opening walk-thru of the waterpark to ensure that all equipment is in working condition and the park is clean according to resort standards.
• Maintain documentation of the inspections highlighting potential safety concerns.
• Work closely with Engineering & Housekeeping to stay on top of maintenance and cleaning needs.
• Recruiting, onboarding, training & scheduling of lifeguards and other service personnel to meet the daily demands of guest volume.
• Communicate with Human Resources on staffing needs.
• Leading the team to provide exceptional customer service and a safe environment for the enjoyment of water park guests.
• Participate in developing the SOPs for all aspects of the waterpark operation.
• Conduct inventory and order supplies needed to operate the water park.
• Maintain supply costs within budgeted amounts.
• Interact with the Sales and Front Office teams to understand and prepare for upcoming business demands.

What you bring to the role:

• High School Diploma or equivalent.
• Lifeguard Certified or Lifeguard Instructor Certified. Must be obtained within 90 days of the hire date.
• 3+ years in Waterpark Management.
• Certified Pool Operator (CPO) license. Must be obtained within 90 days of the hire date.
• Ability to lead, mentor, and coach a large group of team members to provide exceptional customer service in a safe atmosphere.
• Customer service skills.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation Range: $22.00/Hr. - $25.00/Hr. based on qualifications and experience.