Customer Service/Sales, Hollister

Customer Service/Sales

65 Days Old

Job Summary: Customer Service

Respond to customer telephone inquiries, provide prompt and courteous customer service. Problem-solve with customers and serve as a point of contact for customer issues within the company. Demonstrate the organization's core values of professionalism, integrity, diversity, inclusion, and safety.

Functions/Responsibility:

Assist customers with quotes and inquiries on availability of inventory
Follow up with customers in outstanding quotes
Maintain and develop relationships with existing customers and vendors
Protect customer information in accordance with privacy laws
Respond and manage difficult customer situations in a professional manner
Input accurate customer data into database system
Assist with shipping of customers' orders
Communicate with Manager and Supervisor on customers concerns
Must be able to perform the essential functions with or without reasonable accommodations

Requirements

Education & Skills:

Must possess a valid unrestricted driver's license
Must have a High School diploma or GED
Customer service background (preferred but not required)
Intermediate Microsoft Office skills, computer software & internet proficiency
Strong written and oral communication skills to effectively communicate with customers and management
Capability to work independently with strong attention to detail
Ability to work on a fast pace environment
Ability to organize and prioritize a variety of tasks

Work Environment & Culture Skills:

Experience in Shipping and Receiving
Basic MS Office knowledge, computer software & internet proficiency
Candidate must be able to read, understand, and write English
Candidate should be motivated, resourceful, energetic, organized, and able to manage and be managed
Candidate must be reliable, punctual, and flexible
Candidate must be able to multi-task, respect, and maintain confidentiality
Candidate must be ethical and trustworthy with sensitive information
Candidate must be service oriented and able to work at a fast pace and handle stress and problematic issues well with a good attitude
Candidate must be able to communicate effectively and work within a team-focused environment
Candidate must be respectful of diverse populations and cultures
Candidate must have an outgoing personality with expertise at developing relationships

Education / Requirements:

Candidates must have a High School Diploma or GED
A valid unrestricted driver's license, clean driving record
Experience in packaging parts shipments

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Employees are regularly required to, stand, sit, talk, hear and use hands and fingers to operate a computer and telephone keyboard

Other Requirements:

Must be available full-time
Must be at least 18 years of age
Must be legally authorized to work in the United States
A Valid Unrestricted Driver's License Required

Benefits:

Employer Provided:
1. Short Term Disability
2. Employee Assistance Program (EAP)
3. Basic Life Insurance with Accidental Death & Dismemberment Insurance
4. Travel Assistance Program
5. Fidelity 401K with match
Employee Elective:
1. BCBS - Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Teladoc
2. EyeMed - Vision
3. Flexible Spending Account - Medical and Dependent Care
4. Long Term Disability
5. Life Insurance for Employee, Spouse, and Child
6. Accident and Critical Illness Insurance for Employee, Spouse, and Child
7. Hospital Indemnity for Employee, Spouse, and Child
8. Met Law Coverage
9. Nationwide Voluntary Pet Insurance Discount

Apply

Location:: Hollister
Job Type:: FullTime

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