SUMMARY

The Account Manager is responsible for building and maintaining long-term relationships with clients by acting as the primary point of contact, understanding their needs, ensuring they receive the appropriate services, and identifying opportunities to increase sales and revenue within their assigned accounts, often by collaborating with our Sales, Operations, and Leadership teams to establish and maintain process compliance, develop and facilitate growth strategies and plans, and other duties to enhance a healthy and sustainable partnership for our customers.

COMPENSATION

$50,000 - $75,000 base annual salary plus performance bonus eligibility.

REQUIRED QUALIFICATIONS High School Diploma or equivalent A valid driver's license, a good driving record, and the ability to drive company vehicles. Must have the ability to utilize personal vehicle to perform job functions IAW company policy. Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Ability to travel 50-75% by vehicle or air, with overnight travel throughout territory Customer-centric approach and ability to build rapport Strong organizational and time management skills Proficiency in CRM software and data analysis Ability to work independently and as part of a team PREFERRED QUALIFICATIONS Associate or bachelor's degree in related field or equivalent experience Three (3) years of experience in environmental sciences, account/project management, or a related field. Highly organized using a variety of tools (email, calendars, software) Advanced customer service skills Excellent time management skills Ability to collect, track, and analyze large amounts of data PHYSICAL REQUIREMENTS Must have the ability to sit and work at a desk on a computer for extended periods Must have the ability to sit, kneel, stand, or walk for 5-10 hours a day Must have the ability to infrequently lift, push, pull, or move 50 pounds or more Must have the ability to safely operate company vehicles and equipment Must be able to physically evaluate customer sites using required personal protective equipment (PPE) as necessary DUTIES AND RESPONSIBILITIES Exemplify our five core values (Safety, Others, Integrity, Initiative, and Passion) Develop strong, trusting relationships with key decision-makers at client companies through regular communication and proactive outreach Identify and understand client needs, pain points, and goals to tailor solutions accordingly Identify potential upselling and cross-selling opportunities within existing accounts to maximize revenue generation Qualify and manage vendor partners Keep accurate records, prepare proposals, and other administrative tasks using company-designated software and methods Communicate customer expectations to our operations team Act as the primary point of contact for resolving customer inquiries, complaints, and challenges Track key account metrics, generating reports on account performance, and identifying areas for improvement Conduct environmental inspections and communicate deficiencies to customers Lead/participate in monthly calls with Operations Managers on existing and upcoming repairs Maintain a high level of communication with authority having jurisdiction (AHJ), i.e. code enforcement, stormwater inspector, county engineer, etc. Work closely with various internal teams like sales, marketing, customer service, and product development to ensure client needs are met Developing account plans and strategies to achieve sales targets and long-term customer retention Staying updated on industry trends and competitor activity to provide informed recommendations to clients Perform other duties as assigned

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.