Job Location: 040069 - WP Mt Pleasant - Mount Pleasant, PA Position Overview: As a General Manager overseeing restaurant operations, you will provide strong leadership and direct oversight to ensure the restaurant exceeds its annual operating goals. Your responsibilities will include: Delivering exceptional customer service Upholding company standards for product quality and facility maintenance Monitoring food safety protocols and operational procedures Managing the restaurant's financial performance to meet profit targets Recruiting, training, and fostering the development of staff The General Manager will also be hands-on with staff training, address customer service inquiries, and demonstrate essential skills and behaviors within the restaurant. Key Responsibilities: Customer Satisfaction & Product Quality: Ensure quick, accurate service and maintain positive guest relations while adhering to company quality standards. Financial Management: Develop and adjust the restaurant's annual operating plan and analyze daily operations to ensure sales growth and profit margins are met. Operational Excellence: Ensure that all facilities, equipment, and inventory adhere to company standards and oversee operational bottlenecks to achieve speed and service goals. Human Resources Management: Manage all HR activities, including hiring, training, performance evaluation, and conflict resolution while ensuring equitable treatment of staff. Performance Metrics: Achievement of annual operational goals Improvement in profit margins compared to previous years Assessment of performance across sales, labor, and other controllable factors Employee turnover rate and development progress Qualifications: High school diploma or GED Supervisory experience in food service or retail Ability to maintain financial controls and train staff Demonstrated success in enhancing customer satisfaction and operational performance This job description outlines essential functions, responsibilities, and qualifications. It is not exhaustive and may be revised to adapt to changing circumstances in the role.