Description

Intake & Sales Specialist for Immigration Law Firm

We are a mission-driven immigration law firm helping families secure stability, safety, and dignity in the U.S. Clients come to us feeling scared, overwhelmed, and uncertain-we guide them with compassion and clarity.

Responsibilities

We're seeking a Compassionate Intake & Sales Specialist to be the first point of contact for new clients. This is not a cold-calling job-you'll be speaking with people who already reached out for help. Your role is to: • Listen with empathy and build trust from the very first call. • Follow a structured intake process (opening, discovery, solution, next steps). • Ask thoughtful questions to uncover their story, fears, and goals. • Explain the firm's services in a supportive, client-friendly way. • Guide clients toward scheduling consultations with our attorneys. • Reach out to former clients to check eligibility for new legal steps and keep them moving toward their freedom and stability. • Document all interactions accurately in our CRM. • Follow-Up Habits Are Essential - staying consistent, delivering on expectations, and keeping clients moving forward is how we help change lives.

Qualifications

• Strong emotional intelligence and listening skills. • Clear and confident communicator; bilingual Spanish/English preferred. • Comfortable handling sensitive, emotional conversations. • Organized, dependable, and committed to Quality Delivery and Follow-Through. • Prior intake, customer service, or sales experience is helpful (legal experience not required-we provide full training).