Jim Coleman Infiniti and Nissan is hiring in Bethesda!

Jim Coleman Automotive is a 3rd generation family-owned dealership founded in 1968 by Mr. William Coleman. The Coleman family has been selling and servicing cars in the DMV since the 1950s. Mr. Coleman had a vision of establishing a dealership with a superior level of customer service standards. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers. He was ahead of his time, striving to deliver a unique, customer-focused car buying experience. He passed along this legacy of customer care to his son Jim who led the company's expansion and diversified its brand offerings in the 1980s and 90s with an expanded portfolio including Toyota, Infiniti, Honda, Jaguar, and Land Rover dealerships. Jim Coleman Automotive now has 9 franchises throughout Maryland and can be found in Bethesda, Silver Spring, Clarksville, and Ellicott City. The company is now led by brothers Patrick and Brendan Coleman who strive each day to optimize the business and to continue to broaden the reach of the Jim Coleman brand.

Jim Coleman Infiniti and Nissan is seeking an experienced Internet Sales Manager who is energetic, positive, and possesses great people skills to join our team. This role is hands-on, and involves working leads, making phone calls, setting appointments, managing CSI for both Infiniti and Nissan, and training sales staff among other things. Candidates should also have a verifiable track record of profitability, market share performance, and above average CSI to be considered for the position. Responsibilities

Ensure proper follow-up of all prospective buyers by developing, implementing, and monitoring a CRM system

Establish delivery procedures and monitor performance and execution

Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store

Manage the follow-up with e-leads to assist them as needed through their research phase until ready for vehicle purchase

Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience

Oversee daily operations of the Internet Sales & BDC department

Manage and coach a team of sales consultants

Respond to and follow up with internet leads, phone calls, and CRM tasks

Analyze buyer behavior and tailor communication accordingly

Monitor team performance and provide call coaching based on recordings

Generate and track daily/weekly/monthly performance reports

Collaborate with other department heads to ensure customer satisfaction

Requirements

Proven success in Internet/BDC Sales or Department Management (Sales and/or Floor Manager)

Strong leadership and organizational skills

Knowledge of dealership CRM/DMS systems (ELEADS etc.)

Excellent communication and multitasking abilities

Must have valid driver's license

Basic computer skills and phone etiquette

Drive to meet, and exceed, sales quotas and goals

Demonstrated ability to communicate effectively with customers and dealership personnel

Professional appearance and demeanor

Strong written and verbal communication skills, especially phone and email

Nissan/Infiniti experience preferred but not required

Benefits:

Health insurance (medical, dental and vision)

401(k)

Paid vacation

SSL (sick leave)

Paid holidays

Applicants have rights under Federal Employment Laws

Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla

Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Employee Polygraph Protection Act (EPPA):https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf