Hourly Rate: $22.00 - $24.00

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Company Description MOD, a National Lighting company, is committed to innovative ideas, quality products, and contemporary designs to meet everyday living needs in a progressive world. Our products are crafted with high-quality machinery and assembled by diligent hands to ensure reliability and safety at competitive prices. MOD strives for excellence in our offerings and aims to achieve customer satisfaction as a provider of electronic goods.

Role Description This is a full-time, on-site role for a Sales Operation Coordinator based in Los Angeles, CA. The Sales Operation Coordinator will be responsible for handling day-to-day sales operations, managing customer service interactions, and supporting the sales team. This role also involves coordinating sales activities, processing orders, maintaining sales records, and ensuring efficient communication between various departments.

Responsibilities

Customer Service & Communication Handle retail and wholesale service via email, Chatbox, and follow-ups Qualify portal customers, send confirmations, and support morning huddles Assist with RMA reviews, product training, and communication with reps Order Management & Fulfillment Enter informal and formal quotes, create part numbers, and release daily orders Prepare Spiff forms, RMA requests, rework sheets, and shipping confirmations Track and process customer orders, invoices, and open POs Manage container priorities, factory lists, and support custom orders Reporting & Coordination Generate weekly sales reports and customer forecasts Review open order sheets, arrange sales data, and file tracking paperwork Support biweekly quote reviews, inventory audits, and compare open POs with factory

Qualifications 2+ years in sales support, operations, or customer service preferred Experience with Excel, QuickBooks, and CRM tools like Hubspot Experience with quoting, invoicing, and order management preferred Excellent communication across departments (Sales, Ops, Factory) Organized, proactive, and comfortable in a growing environment