Sales Operations Director

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Director, Global Sales Development Strategy and Operations
Are you a commercially-savvy operator who thrives on driving strategic outcomes in complex, global environments? Do you excel at blending analytical rigour with high-trust business partnering—moving seamlessly between strategic advisor, right-hand operator, and execution lead? If you want to influence how a global SaaS organisation drives pipeline, productivity, and growth—this is that role.
At Zendesk, Sales Development is the lifeblood of our new business engine . It’s our first line of engagement with future customers and a critical contributor to pipeline and revenue in our hyper-growth strategy. As we scale globally, we are investing in how we operate, measure, and optimise the top-of-funnel motion.
As Director, Global Sales Strategy & Operations , you’ll be a core strategic partner to the Global VP of Sales Development , operating at the centre of a global growth engine. You’ll drive planning, performance insights, AI-powered innovation, and execution across regions. This is a high-trust, high-impact individual contributor role operating within a heavily matrixed organisation , with influence spanning Sales, Marketing, RevOps, Finance, Enablement, and Systems.
What You’ll Own: Strategic Partnering : Act as a trusted advisor and operator for the Global VP of Sales Development—shaping global strategy, planning, and helping them drive the operating rhythm.
Global Planning & Execution : Lead key operational rhythms across regions, working with the local teams — including headcount planning, coverage design, capacity modelling, funnel analysis, and quota alignment for Sales Development.
AI-Driven Workflow Design : Integrate and scale AI tools and GTM workflows —from lead scoring and routing to productivity signals and conversational intelligence.
Performance Analytics : Working in close collaboration with the global Go-to-Market Sales Insights team, own the development of end-to-end analytics and dashboards using Tableau and Snowflake , delivering insight on Sales development activity, pipeline generation, conversion metrics, performance trends, and funnel velocity.
Cross-Functional Leadership: Partner across GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to align Sales Development strategy with broader corporate goals—ensuring the function is equipped with the right structure, insights, and systems to operate at scale and deliver impact.
Advocate for New Business Growth : Position Sales Development as a strategic growth lever across the business, ensuring it gets the visibility and investment it deserves as a key driver of pipeline and revenue.
What You Bring: More than 7 years of experience in Sales or Marketing Operations, GTM Strategy, Business Partnering or similar roles within high-growth SaaS environments.
A demonstrable passion for driving operational efficiency.
Extensive experience partnering with senior sales leadership, ideally at a global or multi-regional scale .
Deep understanding of the Sales Development function and top-of-funnel operations in a SaaS or subscription business.
Proven ability to operate as a senior IC in a heavily matrixed environment , leading cross-functional collaboration and managing senior stakeholder relationships.
High proficiency in Tableau and Snowflake for analytics and reporting; strong spreadsheet modelling capability.
Experience integrating AI tools and automation into GTM workflows (e.g. lead scoring, predictive analytics, outreach automation, forecasting models).
Knowledge and experience of global markets is imperative —you understand the operational and cultural dynamics of working across EMEA, Americas, and APAC.
Excellent communication and influencing skills; able to navigate across regions, teams, and seniority levels with clarity and credibility.
The US annualized base salary range for this position is $182,000.00-$274,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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Location:
Austin
Job Type:
FullTime

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