Position Purpose As the Sales Operations Manager, you will manage our local Sales Operations team, which includes the Presales and Customer Service departments. The Sales Operations Manager will support revenue growth targets by ensuring a premier customer experience through the harmonization and implementation of best practices, utilizing data and analytics to prioritize actions. This will include pre- and post-sales activities, as well as driving collaboration among sales, operations, and group support functions. You will be in charge of the execution of these activities, the continuous improvement of the related processes, and the implementation of group best practices. Roles And Responsibilities As a manager, you will strive to deliver motivation and inspiration to your team and will coach your team members to ensure a best-in-class service to your internal and external customers. The Sales Operations team is in charge of Presales and Customer Service. Presales supports External Sales with the preparation of customer proposals. Activities include: – Qualification of new opportunities to ensure desired profitability – Preparing commercial proposals in collaboration with Solution Engineering and other teams Presales Manages Inbound Customer Requests. Activities Include – Managing incoming customer technical and commercial requests (e.g., from emails, website, livechat), in collaboration with External Sales – Preparing and providing quotes to customers – Following up with customers Customer Service ensures the sale is duly executed from the order receipt onwards. Activities include: – Collaborating with internal support functions to deliver a premier customer experience – Managing customer data in SAP – Managing customer credit, in collaboration with Finance – Processing incoming orders and managing customer contracts – Handling customer requests (e.g., push-outs/pull-ins, change requests, non-conformity, etc.) As the Sales Operations Manager, you will also be responsible for: Team management – Day-to-day team management – Team development, including hiring, coaching, and development – Team and individual objectives setting and performance management review Functional management – Sales Operations performance management (forecasting, KPIs, reporting) – Driving customer satisfaction – Definition and improvement of the relevant processes – Continuous improvement – Drive cross-functional initiatives that improve customer experience – Coordination with and implementation of Group Sales Operations best practices Required Skills – At least 8 years of working experience in Sales Operations in a technical environment, with at least 5 years in a Sales Operations team management position – Outside Sales experience will be a plus – SAP Experience Is Required Customer-centric mindset – Able to build relationships with various stakeholders to get the best end-customer results – Ability to support and coach the team on solution-selling offers – Good analytical skills with the ability to "pull" and "consolidate" reliable data to support business decisions; able to summarize results and provide recommendations – Great communicator with the ability to deal with customer challenging situations professionally, managing conflict, and turning it into a good experience for the customer – Process and data-driven; solid record of accomplishment in building up processes – Team leadership skills, with at least 3 years of experience managing a team Team player attitude, able to work well with colleagues locally and internationally – Enthusiastic, proactive, and positive in daily work, even under stressful situations – Business acumen