Invictus Surgical proudly represents Arthrex, Inc., as the exclusive sales agency for Western/Central Washington and Northeast Oregon, providing our customers with industry leading medical devices, implants, equipment and surgical techniques. At Invictus Surgical, we are dedicated to our people and supporting the impact they can make toward the Arthrex mission of "helping surgeons treat their patients better.

Reports to: Territory Sales Manager

JOB OBJECTIVES & KEY RESULTS (OKRs)

• OBJECTIVE #1: Sell Arthrex product to achieve territory sales goals
  • Target new HCP/Admin customers, upgrade opportunities and current customer expansion opportunities
  • Develop sales strategy and prepare/rehearse for sales activity with TSM/PSM
  • Conduct office/clinic based sales calls, lunches, dinners, local labs, product demos, in-services and other sales activities with HCP/Administrative Customers
  • Utilize and Maintain Axis/CRM to track opportunity progress, wins or losses
  • Sell Arthrex educational courses and drive customer attendance to Arthrex courses and Single Day Labs
    

• OBJECTIVE #2: Provide excellent customer service to every customer in territory
  
  • Behave and Communicate (written and verbal) in a professional and respectful manner when interacting with team and customers
  • 
    Demonstrate a high level of emotional intelligence and situational awareness when interacting with team and customers
  • 
    Pursue the highest degree of understanding of Arthrex products, relevant clinical information associated with Arthrex products and how they compare to competitive products
  • 
    Be present and positively engaged while supporting procedures and case coverage
  • Understand and Exceed Customer expectations for communication, inventory management, delivery/retrieval of product, and billing to include prompt PO acquisition

• OBJECTIVE #3: Support territory logistics and operations to effectively manage inventory
  • 
    Understand and utilize agency inventory management resources (RedSpot, QMap, etc)
  • 
    Acquire complete understanding of assets available in territory office and accounts
  • 
    Ensure product/sets are delivered and retrieved in their entirety with all components accounted for
  • 
    Maintain territory office inventory par levels and ensure sets are restocked in a timely fashion
  • 
    Promptly ship available requested sets to requesting Invictus territories
  • 
    Obtain clear understanding of ordering process of tissue products from tissue partners
    

• OBJECTIVE #4: Participate in ongoing professional development opportunities
  • Attend requisite training and development programs offered by Arthrex/Invictus Surgical
  • Participate in ongoing performance refinement activities

ORGANIZATIONAL CULTURE ALIGNMENT

All Invictus Surgical employees are expected to align themselves with the Invictus vision, mission, and core values.