Call Center Support AssistantAutomation Personnel Services is looking for a Call Center Support Assistant for a company based in North Houston, Tx, electronics company operating in casino gaming industry. Ownership is actively involved in all areas of the company, working primarily with managers and operations.Pay Rate$18.00 - $20.00 per hour (Based on Experience)Noncommissioned Annual bonus; SPIFs available Schedule and Hours Monday - Friday8:00am - 5:00pm Support Assistant Duties and Responsibilities•High volume telephone and email contact with existing customers; no cold calls•Understand customer needs, ask if need more of same or other, match with product, send quote, follow up, accept and process orders•Escalation to sales department any difficult or special sale•Escalation to customer service department any order issue or service request•Escalation to tech department any technical need or question•Gather any needed marketing information•Enter notes into CRM and update customer information for each engagement•Work from daily call schedule of assigned customers•Support assigned sales representative with order entry or follow up•Maintain a cheerful, professional attitude in calls and emailsSupport Assistant Qualifications and Requirements •Familiarity with CRM systems•Familiarity with Microsoft Office 365 suite (Excel, Word, Outlook; Teams is a plus)•Experience with high volume call centers for sales orders and general support•Experience reading prior customer notes and sales history, and factoring that into customer engagement •Must have strong data entry skills and excellent verbal and written communication skills with a clear and friendly speaking voice.•At least 1-2 years' experience with high volume customer engagement of sales related communications•Call center experience preferred but not required•B2B customer engagement preferred but not required, no retail sales•Support of technical products preferred but not required•Enthusiastic and positive with excellent multitasking skillsJob Type Full-time, TemporaryBenefits•Weekly Pay•401(k) retirement plan•Medical, dental, vision, short-term disability and life insurance•5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)•6 paid Holidays after 1500 continuous hours of service within a calendar yearInterested in this job?Click Apply Now, email your resume to apsHoustonNorth@apstemps.com, or call us at 832.585.5906 to learn more. You can also apply in person at our office located at Automation Personnel Services Houston North Branch2129 FM 2920Suite 200Spring, TX 77388Bonus Opportunity!We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.About Automation Personnel ServicesAutomation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award from 2019-2024, and the ClearlyRated® Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine. Our goal is finding you the right job!Equal Opportunity EmployerAPSHoustonNorthAdditional InformationAutomation Personnel Services is an Essential Business Support Provider. Automation Personnel Services is a winner of several Best of Class awards in the Staffing IndustryWinner SAFETY Standard of EXCELLENCE - American Staffing Association and American Safety CouncilWinner ClearlyRated® Best of Staffing Client Award - 2016-2024Winner ClearlyRated® Best of Staffing Talent Award - 2019-2024Winner Best Staffing Companies To Work For - CIO Views Magazine