POSITION SUMMARY: The Technical Sales Support's job is primarily to provide technical assistance for customer inquiries, intercompany technical support and concerns and requests regarding products and services either by telephone and/or electronically. PRINCIPAL RESPONSIBILITIES Serves as a technical contact for all channels and regions Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues Respond promptly to customer inquiries via phone and email Handle and resolve customer complaints Process Warranty and Courtesy Replacement orders Record customer calls and emails into our Salesforce (CRM) system pertaining to inquiries, comments and complaints Record details of actions taken Communicate directly with internal and external customers Assist in product set up spreadsheets for all channels Other duties as required ESSENTIAL FUNCTIONS: Ability to work in a team environment as well as being a self-starter of improvement projects Exceptional verbal and written communication skills Exceptional troubleshooting skills Must be able to communicate effectively, both verbally and in writing Must have the ability to work well within a business environment and the ability to multitask REQUIRED QUALIFICATIONS: Education: HS Diploma required, some college preferred Experience: 2+ years of experience in a technical sales support Knowledge sufficient to discuss complex plumbing solutions with customers. Must be proficient in Microsoft Office Programs including Word, Excel and Power Point Experience in SAP is required Competencies: Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners. Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions. Have experience and the ability to multi-task and work independently in a fast-paced environment and have strong analytical and problem-solving skills. Specialized Skills: Ability to offer prompt, effective support to warehouse, plant and corporate office environments.

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