Bolt On Technology is the leader in customer engagement and loyalty software for the automotive repair and maintenance industry. Our software empowers shop owners to engage, communicate, share, transact, and embrace their customers. Through integrations with the top shop management systems, we streamline the shop process, enhance productivity, and keep vehicle owners comingback again and again.

We are searching for a Client Success Manager who is passionate about helping our clients fully adopt and leverage the products they have purchased and support them in new and additional ways. In this role, you will help our customers maximize their customer engagement, communications, and grow existing account revenue through your interactions with our customers.

Who You Are:
Proud of the solutions you represent and confident in leveraging trusted relationships youbuild to benefit both a customer and your company.
Creative, naturally curious, proactive, and like to help others succeed
Finds natural and easy connections with others when you meet new people
Motivated for career growth

What Youll Do:
Develop a trusted advisor relationship with clients
Manage the client lifecycle journey of a portfolio of 350+ mostly small business clients, serving as their primary point of contact and building lasting relationships through meaningful interactions
Champion Client Success: Ensure seamless onboarding, training, and support, driving high adoption and customer delight. Deliver value and build client loyalty at each stage of the lifecycle.
Proactively grow the revenue footprint for each client by selling them additional BOLT ON products
Convert clients to annual contracts to improve revenue continuity and quality
Proactively analyze usage of client subscriptions as leading indicators of termination and renewal risk and address those risks, either independently or in collaboration with to ensure successful retention
Generate positive online reviews from assigned clients and promptly address and respond to negative feedback in a way that improves customer satisfaction and protects our online reputation
Orchestrate all team members throughout the client journey including adoption, support, expansion and renewal
Act as a client advocate, understanding and helping the client achieve their business objectives
Maintain a regular cadence with the client and engage frequently to build long-term trusted relationships, making upsell, cross-sell and renewal a non-event
Ensure clients are consistently introduced and educated on new capabilities and releases and to optimize the value from each release
Act as a customer advocate s within the organization, providing a voice from gathering and providing feedback on product and service improvements.
Evangelize the Bolt-on Hero Journey: share your client success stories, your best practices and strategy to inspire the global Boltie community
Continuously maintain and expand a strong knowledge of the competitive landscape
Record and accurately maintain the status of all work within our CRM platform including but not limited to - entering call notes, logging call outcomes, updating customer information (phone number, email address, etc.) while maintaining data integrity by entering accurate information.

What You Will Need:
Self-starter with a natural instinct for understanding a customers experience and viewpoint.
Motivation for self-initiated, self-directed and continuous learning and development via both company training and independent self-study. This includes offering knowledge, competitive intelligence, industry knowledge and sales best practices.
High proficiency in establishing rapport and credibility with customers; continuously hones this craft.
Can quickly absorb extensive knowledge of the Bolt On product portfolio to accurately evaluate the needs of the client, demonstrate the business value and use this knowledge to maximize client use of and value from the solutions.
Comfort working with SaaS products, CRM tools and other sales technologies and willingness to complete expected work in these tools daily and with high quality.
Demonstrated experience in a customer-facing role, preferably in a 1:many and/or small business environment
SaaS experience highly beneficial
Marketing and/or automotive experience is a plus, but not required
A foundational understanding of technology and software integration

What We Offer:
Competitive salaries
Medical, dental, and vision benefits
401(k) with up to a 4% match
Company-paid life insurance
Flexible schedules
Unlimited PTO
80 hours of sick leave
Parental leave
7 company-paid holidays

Core Metrics:
Revenue retention
Upsell/Cross-Sell MRR
Account Revenue Growth
Migration to Shop Success Packages
Conversion to annual contracts
Positive Net Promoter Score (NPS), customer online ratings and feedback

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities thatare required of the employee. Duties, obligations, and activities may change or new ones may be assigned at any time withor without notice. Bolt On Technology is an equal opportunity employer. All applicants will be considered for employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, genetic information, disability status, or any other protected characteristic as outlined by federal, state, or local laws.