Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Location: Tampa, FL
Company: Hive Luxury Smart Home Automation

At Hive, we design and install high-end smart home systems that push the boundaries of comfort, style, and technology. But none of that happens without a solid plan, and thats where you come in.

Were on the hunt for a Customer Success Manager whos part strategist, part organizer, part problem-solver, and 100% committed to making things run smoothly behind the scenes. In this role, youll be the central force that keeps our pre-production process flowing. Youll welcome new clients, keep teams aligned, manage schedules, track materials, and make sure no detail slips through the cracks.

Youll be in the middle of everything, working with some of the smartest, most passionate people in the industry. Its fast-paced, high-impact, and deeply rewarding work. And at Hive, youre not just checking boxes, youre helping bring incredible spaces to life and delivering the kind of client experience that sets us apart.

What You'll Be Doing:

• Kick off projects in style by leading client welcome calls and setting a positive, clear tone from day one.
  
  
• Run the pre-production show by coordinating internal meetings, site visits, schedules, and calendars to keep everyone on the same page.
  
  
• Keep communication sharp by documenting meeting notes, assigning action items, and making sure follow-ups dont fall through the cracks.
  
  
• Track changes like a pro by monitoring updates, change orders, and issues.
  
  
• Support your PM like a champ by organizing their daily schedule and helping prioritize what matters most.
  
  
• Stay ahead of delays by confirming materials and equipment are ordered and delivered on time, and flagging issues early.
  
  
• Keep financials aligned by reviewing the Sales Order Summary Report daily and coordinating with accounting to ensure the schedule reflects current payment and job status.

What You Bring:

• A sharp mind for organization, with the ability to manage shifting priorities like a pro
  
  
• Excellent communication skills: written, verbal, and everything in between
  
  
• A team-first attitude and the confidence to lead when needed
  
  
• Tech-savviness and comfort with project management tools and software
  
  
• A natural curiosity and proactive energy, you're always looking for whats next
  
  

Why Youll Love Working at Hive:

Were not your average home automation company, and we dont want to be. At Hive, youll be part of a tight-knit team thats passionate about innovation, creativity, and delivering unforgettable client experiences. We move fast, we support each other, and we take pride in what we do, whether thats designing cutting-edge home systems or simply making someones day easier.

Were serious about growth, both for our clients and our people, and we believe in creating a workplace where your ideas are valued, your role is respected, and your work truly matters.