Client Success Manager for a Marketing Agency

When you apply, please make sure the subject line is: "I actually read the instructions"

Knwn Local (formerly A Impact Media) is on a mission to empower real estate professionals to own their market through media.

At Knwn Local, we don't just manage accounts we drive results. If you're exceptional at client success and align with our core values: Beyond Excellence, Extreme Ownership, Proactive Curiosity, and Mission Focused, we want to know you.

Role:

As a Client Success Manager at Knwn Local, you will own the success of up to 20 real estate professionals. This role places you as the strategic partner who ensures clients generate $10M-$100M in sales through their YouTube presence.

You'll develop content strategies, manage production teams, and drive measurable results. This requires someone who takes ownership, solves problems independently, and treats client success as personal success.

As a key representative of Knwn Local, you must embody our four core values through every client interaction and strategic decision.

This is a results-driven, not task-driven, roleyour goal is to make every client the recognized authority in their market.

As a key representative of the Knwn Local (formerly A Impact Media) brand, you must embody our four core values through your work:

• Beyond Excellence - We raise the bar, then we raise it again
• Extreme Ownership - Own the Outcome
• Proactive Curiosity - Curious minds build better things
• Mission Focused - Small things build big things

Responsibilities:

Strategic Leadership & Client Success

• Develop and implement unique, market-specific content strategies for up to 20 real estate professionals, ensuring each becomes the recognized authority in their local market
• Achieve first measurable win within 30 days of client onboarding, setting the foundation for long-term success
• Lead weekly strategy sessions and monthly performance reviews, maintaining 90% client retention rate with 18-24 month average lifetime
• Drive 100-1000 YouTube subscriber growth per month per client while generating 5-15+ quality leads monthly

Content Excellence & Production Management

• Architect content strategies with 3 distinct pillars per client, aligning with their specific market positioning and business goals
• Oversee production of 4 videos per month per client, maintaining 90% on-time delivery within our 10-14 day launch timeline
• Coordinate cross-functional production pods including 15+ video editors, 5+ writers, 3+ designers, and social media managers
• Ensure all content embodies our "Beyond Excellence" standard, raising the bar, then raising it again

Performance & Growth Optimization

• Implement YouTube optimization strategies that support $10M-$100M in client sales generation
• Document and achieve 85% completion rate on all strategic action items
• Develop scalable content frameworks that support multi-platform deployment
• Proactively identify growth opportunities and adjust strategies every 30 days

Team & Resource Coordination

• Lead and inspire production teams to deliver premium quality content that creates raving fans
• Reduce resource conflicts by 90% through effective scheduling and communication
• Submit production schedules 7 days in advance and resource requests 5 business days before needed
• Foster collaboration between writers, designers, editors, and social media managers

Results:

• Maintain 90% client retention rate (18-24 month average lifetime)
• Achieve 90%+ implementation rate of planned content strategies
• Generate consistent 100-1000 subscriber growth per month per client
• Support $10M-$50M in sales generation for each client
• Deliver 5+ quality leads per month per client
• Maintain client NPS score of 90% or higher
• Ensure first measurable win within 30-90 days for every new client

Requirements:

Experience & Expertise

• 2-5 years of proven experience developing and implementing content strategies that drive real business results
• Deep understanding of YouTube algorithms, optimization techniques, and growth strategies
• Track record of managing multiple client relationships in professional services or agency environment
• Experience leading cross-functional teams and managing creative resources

Strategic & Analytical Skills

• Ability to develop market-specific strategies that differentiate clients from competitors
• Strong analytical mindset with data-driven decision making capabilities
• Experience translating content metrics into business outcomes
• Proven ability to identify and capitalize on growth opportunities

Leadership & Communication

• Exceptional presentation skills with ability to lead client strategy sessions
• Strong project management capabilities with meticulous attention to detail
• Self-directed work style perfect for remote environment with occasional in-office meetings
• Ability to communicate complex strategies in clear, actionable terms

Mindset & Values Alignment

• Genuine passion for helping real estate professionals achieve market authority
• Embodiment of "Extreme Ownership"owning outcomes for client success
• Proactive curiosity that drives continuous improvement and innovation
• Mission-focused approach where small improvements compound into transformative results

Schedule:

• Full-time remote position with protected deep work mornings (before noon PST)
• Afternoon availability (12-4pm PST) for meetings and collaboration
• Weekly client check-ins and monthly performance reviews
• Bi-weekly 1:1s with Pod Leader

Location:

Remote (Work from anywhere in the US)

Compensation:

Competitive salary commensurate with experience + performance bonuses tied to client retention and growth metrics

Benefits:

• Flexible remote work environment
• Flexible Time Off Policy - take time when you need it
• Professional development opportunities
• Direct mentorship from CEO and leadership team
• Opportunity to shape the future of real estate marketing
• Work with top-performing real estate professionals nationwide
• Potential for growth and other financial participation opportunities for exceptional performers

To Apply:

When you apply, please make sure the subject line is: I actually read the instructions

Please submit the following to: marketing@aimpactmedia.com

1. Your resume in PDF format: [Lastname.Firstname.Client-Success-Manager.pdf]
2. Strategic Portfolio (preferably for YouTube but for any social is fine): A detailed case study showcasing a content strategy you've developed, including any of the following:
   • Initial client challenge and market position
   • Your strategic approach and content pillars
   • Implementation timeline and resource management
   • Measurable results achieved (subscribers, leads, revenue impact)
3. Personality Assessment: Your completed personality assessment: https://crys.io/s/glGvRz
4. Tell us about a time you worked on something for months with little to no visible results. What kept you going, and what was the outcome?
5. Describe a situation where someone was upset about something that wasn't your fault. How did you handle it?

We're looking for someone who formats their application with the same strategic excellence they'll bring to our clients. Remember, you'll be the strategic face of Knwn Local. Show us how you embody "Beyond Excellence" in everything you do.

All positions start with a 30-90 day paid trial to ensure mutual fit and allow you to demonstrate your ability to drive immediate client impact.

Why Knwn Local?

We run 50+ of real estate's top YouTube channels. Our clients close $10M-$1B sales annually, and we contribute $10-100M+ to their business. They dominate their markets because we made them famous.

Our podcast? One of the fastest growing in the industry. Our reputation? The agency top producers trust. Our results? Speak for themselves.

If you aren't KNWN, you'll never get hired. We fix that.

Ready to make real estate agents household names? Let's work.

Knwn Local Core Values

Our core values determine who succeeds here. The right person will live these values, not just read them.

Beyond Excellence

We raise the barthen we raise it again. Good enough is not good enough. We find joy in the pursuit of mastery and believe excellence is a moving target.

Extreme Ownership

Own the outcome. Take full responsibility for results. Say "I will" instead of "they should." Measure yourself by your clients' success.

Proactive Curiosity

Curious minds build better things. Question everything. Connect ideas others miss. Ask "What if?" and "Why not?" See challenges as opportunities to learn.

Mission Focused

Small things build big things. Align personal purpose with professional pursuit. Find fulfillment in the work itself. Believe that helping others succeed is the highest calling.