Inside Sales Customer Service Rep

New Today

About Us
For over 15 years, Taghleef Industries, Inc. (Ti) has established itself as a global leader in specialty BOPP (Biaxially Oriented Polypropylene) films. Our reputation for excellence is built on the superior quality of our products and the dedication of our people.
We're seeking a driven and customer-focused Inside Sales Representative to join our commercial team in Newark, Delaware . This is a critical role that supports both our existing customer base and drives new business opportunities through proactive communication, detailed order management, and cross-functional coordination.
Position Overview (MUST LIVE IN DELAWARE AREA)
As an Inside Sales Representative, you will act as the primary liaison for assigned customers, managing order processing and service inquiries while also identifying and nurturing opportunities to grow business. Excellent teamwork and collaboration will help as you work closely with sales, planning, logistics, and technical teams to ensure a seamless customer experience from initial contact through final delivery. Your ability to manage details, solve problems, and build relationships will be key to your success.
Key Responsibilities
* Manage daily communication with assigned customer accounts regarding orders, pricing, availability, and delivery timelines
* Maintain accurate records of customer interactions and transactions in ERP/CRM systems
* Proactively monitor open orders and resolve service or delivery issues as they arise
* Maintain up-to-date customer records, including product preferences, forecasts, and order history
* Collaborate with planning and logistics to ensure product availability and on-time delivery
* Coordinate product sample requests, certificates, technical documentation, and complaint resolution
* Identify opportunities to improve customer satisfaction and retention
* Support internal reporting, KPI tracking, and forecasting efforts for your accounts
Qualifications
* Bachelor's degree in Business, Marketing, Supply Chain, or a related field preferred (or equivalent work experience)
* Minimum of 2 years in inside sales, customer service, or order management within a manufacturing or packaging environment
* Experience in the plastics or flexible packaging industry is preferred
* Proficiency in Microsoft Office; ERP/CRM system experience (i.e. SAP, Salesforce) is a plus
* Strong interpersonal skills, attention to detail, and the ability to manage multiple priorities
* Must be based in or willing to relocate to Newark, DE — this is an on-site position
What We Offer
* Comprehensive benefits package (medical, dental, vision, 401(k), PTO)
* A stable and growing company with a global footprint in packaging solutions
* Opportunities for professional growth in a fast-paced, customer-oriented environment
* A team culture that values initiative, accountability, and excellence
Taghleef is a Drug-Free Workplace. Must pass pre-employment drug screen and background check upon job offer, before employment.
Taghleef offers a solid track record of growth and expansion in the food packaging industry as well as a competitive benefits package including paid time off, paid holidays, health/prescription, dental and vision insurance, both short and long-term disability coverage, basic life insurance, additional life insurance amounts available including spouse and dependent child coverage through payroll deductions, flexible spending accounts, company funded heath savings accounts, fitness reimbursement, tuition assistance and 401(k) with a company match.
Taghleef Industries, Inc., is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identify, status as a qualified individual with a disability or any other characteristic protected by law.
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Location:
Newark, DE, United States
Category:
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